Shipping policy
Shipping & Delivery Policy
At Vittorio House, we ship clothing, footwear, and accessories to customers worldwide. All shipments are fully tracked from dispatch to delivery, and we aim to keep you informed at every step.
Fulfillment & Processing
Orders are verified, processed, and prepared for dispatch within 1–3 business days from the date of purchase. Once your package is handed over to the shipping carrier, you will receive a shipping confirmation email with your tracking number and a link to follow your delivery status.
Shipping Methods & Delivery Windows
We offer two shipping options at checkout. Delivery windows are estimated in business days (excluding weekends and holidays) and depend on your country of residence:
Standard Shipping (free on all orders): our standard method uses international logistics carriers and, on arrival, local postal carriers such as USPS.
- United States & Canada: 7–14 business days
- United Kingdom & Western Europe: 8–15 business days
- Australia & New Zealand: 8–15 business days
- Rest of the World: 10–18 business days
- Africa, Middle East, and other regions with extended customs procedures: up to 30 days
Priority Shipping (available at checkout for an additional fee): faster processing and priority international routes to shorten the delivery window for your region.
Delivery windows are estimates, not guarantees. Delays can occasionally occur due to customs clearance, flight schedules, weather, or other factors outside our control. Import duties or taxes charged by your country's customs, where applicable, are the responsibility of the recipient.
Packaging
To keep shipping costs low, items are shipped in protective packaging (such as protective polybags) rather than individual shoe boxes.
Shipping Protection (Optional)
At checkout, you can add optional shipping protection. It covers damage, loss, and theft of your order during transit. It does not cover delivery delays.
Shipping FAQ
Is shipping included in the prices?
Yes, standard shipping is free on all orders.
How do I change my delivery address?
Please contact our Customer Service team immediately at info@vittoriohouse.com. Once an order has been processed and dispatched from our fulfillment center, we are unable to change the delivery address.
How do I cancel an order?
Please email us immediately at info@vittoriohouse.com. Cancellations can only be processed before the order has shipped. Once your package is in transit, it cannot be canceled, but you may request a return or size exchange after receiving it, as described in our Return & Exchange Policy.